FaqFlo Terms and Conditions

1. Eligibility and Accounts

You must be at least 18 and able to enter a binding contract. If you use the Services for a business, you represent that you can bind it. You are responsible for your account credentials and all activity under your account, and must notify us at [email protected] of any unauthorized use.

2. The Services

Depending on your plan, FaqFlo lets you audit a website for AI visibility, discover questions people ask AI engines, generate FAQ content, export publish-ready crawlable HTML and schema for your own website, and track whether your business is cited across AI answer engines such as ChatGPT, Perplexity, and Gemini.

You publish on your own domain. We provide content for you to place on your own website; we do not host it or control your site or website builder. You are responsible for correctly implementing the output and for the content once published. We may modify or discontinue features at any time.

3. Plans, Free Tier, and Limits

We may offer free features (such as the audit tool and FAQ generator) and paid plans, each subject to usage and rate limits. Free and beta features are provided “as is” and may change or be withdrawn at any time.

4. Fees and Subscriptions

• Pricing is shown at purchase, in U.S. dollars.
• Subscriptions renew automatically at the then-current rate until you cancel, and you authorize us (through our payment processor) to charge your payment method. Annual plans are billed up front for the term.
• Cancellation takes effect at the end of your current billing period; you keep paid access until then.
• Price changes apply at your next renewal, with advance notice for subscriptions.
• Taxes are your responsibility, except taxes on our net income. Payments are handled by our third-party processor; if a payment fails, we may retry, suspend, or downgrade your account.

5. Refunds

Annual plans come with a 30-day money-back guarantee. Ask us within 30 days of your first annual payment and we will refund it in full and cancel the subscription. The guarantee applies to a first annual term, once per customer.

Monthly plans are not covered by that guarantee, because you can cancel at any time and the most you can be charged for is the month already running. Cancellation takes effect at the end of the current billing period and we do not refund part-months or unused allowances.

Except as set out above, and except where required by law, fees are non-refundable. Any other refund we choose to give is discretionary. A specific refund policy shown at purchase governs that transaction.

6. Lifetime Deal

A promotional “Lifetime Deal” is a one-time, limited-availability purchase granting access to specified features for the operational lifetime of the applicable Service or feature — not in perpetuity. Because ongoing features like citation tracking carry continuing per-customer costs, a Lifetime Deal may exclude them or include only a capped allowance, as disclosed at purchase. “Lifetime” means the lifetime of the Service or feature and does not require us to operate it indefinitely.

7. Your Content

You own the content you submit (“Customer Content”) and the FAQ output generated for you. You grant us a worldwide, non-exclusive, royalty-free license to host, process, and transmit your Customer Content — including to our service providers and third-party AI and search providers — solely to operate and improve the Services and deliver your output.

You represent that you have the rights to submit your Customer Content and any URL you enter, that it does not infringe any third-party right or violate any law, and that you own or are authorized to submit any website you audit or track. You are responsible for reviewing output before publishing it (see Sections 10 and 11). Because output is AI-generated from common inputs, similar output may be produced for others, and we do not warrant it is unique to you.

8. Acceptable Use

You agree not to: use the Services unlawfully; submit URLs or content you don’t own or aren’t authorized to submit; infringe others’ rights; upload or generate unlawful, deceptive, harmful, or malicious content; generate spam or manipulative content that violates a platform’s terms; attempt to access or disrupt our systems or other accounts; circumvent usage limits or plan gating; reverse engineer the Services (except where law permits); resell the Services beyond your plan; or use the Services to build or train a competing product. We may suspend or terminate access for suspected violations.

9. Intellectual Property

The Services and all related software, designs, and trademarks (including “FaqFlo”) are owned by us or our licensors. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Services for your business in line with these Terms; all other rights are reserved. Any feedback you give us may be used freely without obligation to you.

10. No Guarantee of Results

The Services help you optimize content for AI answer engines, but we cannot and do not guarantee any particular result. AI and search engines like ChatGPT, Perplexity, and Google decide independently whether and how to cite, quote, index, or rank any content, and their behavior changes constantly and is outside our control. We do not promise that using the Services will get your business cited, ranked, or shown, or that it will increase your visibility, traffic, or revenue. Scores, examples, and projections are illustrative only. You are purchasing tools and content, not a guaranteed outcome.

11. AI and Content

The Services use third-party AI to generate output and analyze results. AI output and audit and tracking results may contain errors, be incomplete, or be out of date. You are responsible for reviewing, verifying, and editing all output before publishing or relying on it, including its accuracy and legal compliance. Output is not professional, legal, or financial advice, and we are not responsible for decisions you make or content you publish based on it.

12. Third-Party Services

The Services depend on third parties — AI and search engines, website builders, hosting, authentication, and payment processors — that we do not control. We are not responsible for their availability, changes, or acts, and their changes may affect the Services’ functionality or results. Note that some website builders render pasted HTML inside an iframe or otherwise non-crawlable form; verifying how your platform renders published content is your responsibility.

13. Suspension and Termination

You may close your account at any time. We may suspend or terminate access, with or without notice, if you breach these Terms, if your use poses a legal or security risk, if required by law, or if we discontinue the Services. On termination, your right to use the Services ends, and we may delete your account and content after a reasonable period unless the law requires retention. Sections that should survive termination will survive.

14. Disclaimer of Warranties

The Services, including all output, audits, and tracking results, are provided “as is” and “as available,” without warranties of any kind, express, implied, or statutory. To the fullest extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Services will be uninterrupted, error-free, or secure, or that output will be accurate or produce any result.

15. Limitation of Liability

To the fullest extent permitted by law, we will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, goodwill, or business opportunities, arising out of or relating to the Services or these Terms, under any theory of liability, even if advised of the possibility. Our total aggregate liability will not exceed the greater of the amounts you paid us in the twelve months before the event giving rise to the claim, or one hundred U.S. dollars ($100). Some jurisdictions do not allow certain limitations, so some may not apply to you.

16. Indemnification

You agree to defend, indemnify, and hold harmless FaqFlo from any claims, damages, losses, and expenses (including reasonable attorneys’ fees) arising from your Customer Content, any content you publish using the output, your use of the Services, your violation of these Terms or any law, or your violation of any third-party right, including any URL you submitted without authorization.

17. Governing Law and Disputes

These Terms are governed by the laws of the State of New Hampshire, United States, without regard to conflict-of-laws rules. Before filing a claim, you agree to try to resolve the dispute informally by contacting [email protected]; we will try to resolve it within sixty (60) days. The state and federal courts located in New Hampshire will have exclusive jurisdiction, and you consent to venue there. To the extent permitted by law, you and we agree to bring claims only individually and not as part of a class or representative action. Nothing here prevents either party from seeking injunctive relief for intellectual-property misuse, and your non-waivable statutory rights are unaffected.

18. General

These Terms, with the Privacy Policy and any plan terms shown at purchase, are the entire agreement between us and supersede prior agreements on this subject. If any provision is unenforceable, the rest remain in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in a merger, sale, or reorganization. We are not liable for delays or failures caused by events beyond our reasonable control. You consent to receive communications from us electronically. These Terms create no partnership, employment, or agency relationship.

19. Contact

FaqFlo Email: [email protected]